How teams use Pragma

Learn how teams use Pragma to unlock the full potential of their shared knowledge.

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Support Teams

Customers appreciate quick, accurate responses. When your team can find information quickly and collaborate effectively, it can drastically improve response times and accuracy. This, in turn, can improve customer satisfaction and help reduce the number of support tickets.

Address client questions with accuracy

When surfacing knowledge, content, and articles from verified business knowledge sources, Support teams can quickly reduce customer escalations with ‘one-time’ customer responses.

Close tickets quickly

Reduce time spent searching for relevant materials with a self-serve enterprise search via your sidebar extension to reduce response and handling times.

Fast, clear, and effective communication

It’s easy to get the message across using snippet templates, sentence rephrasing and shortening, article links and file attachments - so the tricky client questions are comprehensively handled.


Enable your client-facing teams to sell faster, spending less time searching for answers and more time engaging with clients, for more efficient sales cycles and quicker time-to-first quota.

Activate content adoption

Enable your client-facing teams to sell faster, spending less time searching for answers and more time engaging with clients, for more efficient sales cycles and quicker time-to-first quota.

Create and manage knowledge

Use AI to create knowledge from locked data sources or create and curate your own knowledge library. Take control of messaging to amplify best practices with verified answers.

Identify knowledge gaps

Use data-driven, actionable insights to understand what customers are asking and where knowledge gaps exist. By clustering client interactions spotlight the areas where your teams need support the most.

Revenue Teams

Find information in real-time. No waiting hours or days for Product or Support to respond. Surface knowledge or content to meet your client needs wherever you work.

Respond with confidence

Find verified, curated, or recently used responses at any stage of your sales cycle - discovery, demo, objection handling, negotiation, procurement - and know you are sharing relevant knowledge or content.

Share best practices

Contribute to tribal knowledge by tagging and adding best email templates, files, or folders. With collaboration you can respond to clients with effective, value-based messaging.

Impact your bottom-line

Shorten sales cycles and increase opportunity win rates by finding and sharing the right knowledge at the right time, for a more predictable customer journey and pipeline funnel.

“Pragma has been game changing for us. We have many guidelines we need to follow, and they are constantly changing. Pragma offers the ability for agents to easily find answers, increasing their autonomy while also giving managers time back in their day. In addition, the support at Pragma has been nothing short of amazing. I highly recommend Pragma for not only their product, but also their service.”
Peachy Insurance
Carissa McElligott, Chief of Staff
“With Pragma, we bridged internal knowledge gaps that allowed us to accurately and immediately respond to questions asked. This unlocked more free time for our CSMs to focus on strategic initiatives.”
Jonathan Riftin, Director of Customer Success
“Pragma is an amazingly valuable solution. I love how it extracts data from our conversations with customers, categorizes them, and enables our team to monitor commonalities, as well as select best responses to share and use. I love the snippets and rewriting feature as well!”
Hour One
Sarit Tsour, Enterprise Account Executive
“Sales enablement empowers customer-facing employees to consistently and systematically deliver an engaging and valuable experience for buyers. It becomes an ongoing strategic process to prepare frontline teams with the proper tools, content, and information to sell successfully."
Cato Networks
Boaz Barzel, Sales Enablement Lead
“Pragma has been a pivotal tool in how I find the balance between personalization and scale; most sales conversations have lots of nuances that make copy-paste follow-ups impossible to do well. This is where Pragma comes in; with a few simple keyboard shortcuts, I can quickly create an ‘a la cart’ selection of Snippets and quickly add relevant files to make a best-in-class email in seconds. Things will never be the same again!
Marc Bearman, VP Commercial

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